Have questions about
your NION brushes or purchase?  
We have answers. 

• What is S-Ion Technology® ?
  S-ion Technology® is our pioneering technology combining silicon and negative ions. We imbue our silicone with Tourmaline, an organic mineral compound that naturally releases negative ions. The result is S-ion, a durable, antibacterial silicone that generates negative ions that cleanse the skin, counteract environmental toxins, and increase overall well being.
  
  
• What is Kinetic Skin Cleansing® ?
  In NION, our products utilize Kinetic Skin Cleansing® instead of friction cleansing, which is potentially abrasive and can remove many of the skin’s own natural defenses, leaving the skin dry and open to infection. Kinetic Skin Cleansing®, on the other hand, doesn’t rely on friction. Instead, it uses vibrations to loosen the dirt on the surface of the skin, enabling you to wash away impurities without stripping your skin of the naturally occurring oils that protect against aging, dryness, and blemishes.

• What are the benefits of using silicone-based skincare cleansing brushes ?
  With no phthalates and a low extractable content, silicone is safer than plastics, doesn’t react with other materials, and is both incredibly durable and soft. Our brushes are also made with antibacterial silicone, meaning the brush won’t hold any leftover bacteria from your skin or your bathroom environment, unlike bristle facial brushes. By using silicone, we ensure that your Nion beauty products will stand the test of time; delivering beautiful, glowing skin whether you leave them out in the sun, drop them in the bath, or rest them on the towel rail. 
  
  
• What is the shelf life of NION brushes ?
  NION brushes (other than the 2Go) have a continuous running lifetime of at least 110 hours. Assuming you use your device every day for morning routine (3 minutes) and night care routine (3 minutes), that’s around 3 years of use. Each 2Go brush contains enough battery power for up to a month of cleansing.

• What cleansers can I use with my NION brush ?
  We suggest using a gel or cream cleanser with your Nion brush. Cleansing with an exfoliating cleanser will be too harsh on your skin!

• What is the return or exchange policy ?
  You may return any unopened and unused Products to the Company for a refund of the purchase price and any taxes (shipping and handling is non-refundable) subject to the following limitations. You must return the Product, along with the original purchase receipt, to the Company within 30 days of the date you purchased the Product. You are responsible for any shipping costs incurred in returning the Product to the Company. The Products must be returned to NION Returns, 14419 Greenwood Ave N A174 Seattle, WA  98133.  

• Do you ship internationally ?
  Not at the moment, but we do have online stores set up in other countries. Check with us as we continue to grow. There are partner sites that do ship internationally such as
  https://askderm.com/collections/nion-beauty
  https://www.niche-beauty.com/en-de/brands/nion-beauty-759
  
  

• How to clean my brush ?
  To clean your brush, simply wash it with soap and rinse with warm water after each use. Then air dry or dry it with a lint-free towel after washing.

• How to turn on / off my device ? 
  Hold and press the button for 3-5 seconds. Just make sure that your device is full charged.

• Is it safe to use NION with sensitive skin type ?
  We are clinically proven to work on all skin types, oily, combination, dry, clogged, and acne prone etc.
   

• How long does my brush take to be fully charged ?
  It will be fully charged in 3-3.5 hours. It is advised to charge your device only when the red LED light is blinking.

• How long can I use my brush in one full charge ?
  One full charge can last 100 uses. Approximately 1-2 months when the device is used twice a day.

• Can I charge my device using a different charger ?
  It is highly recommended to use only authentic charger for your Nion brush. Using different charger may cause damage at will void the warranty. You can order a new charger here: https://nionbeauty.com/collections/replacement

• Is your brush safe for a person with pacemaker ?
  It will be best to consult your physician first before using NION.