Use this answer block to discuss some commonly asked questions you've discovered from your customers interactions. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed S-ion Technology® is our pioneering technology combining silicon and negative ions. We imbue our silicone with Tourmaline, an organic mineral compound that naturally releases negative ions. The result is S-ion, a durable, antibacterial silicone that generates negative ions that cleanse the skin, counteract environmental toxins, and increase overall well being.decision about your product or collection. This section will appear across all products.

In NION, our products utilize Kinetic Skin Cleansing® instead of friction cleansing, which is potentially abrasive and can remove many of the skin’s own natural defenses, leaving the skin dry and open to infection. Kinetic Skin Cleansing®, on the other hand, doesn’t rely on friction. Instead, it uses vibrations to loosen the dirt on the surface of the skin, enabling you to wash away impurities without stripping your skin of the naturally occurring oils that protect against aging, dryness, and blemishes.

With no phthalates and a low extractable content, silicone is safer than plastics, doesn’t react with other materials, and is both incredibly durable and soft. Our brushes are also made with antibacterial silicone, meaning the brush won’t hold any leftover bacteria from your skin or your bathroom environment, unlike bristle facial brushes. By using silicone, we ensure that your Nion beauty products will stand the test of time; delivering beautiful, glowing skin whether you leave them out in the sun, drop them in the bath, or rest them on the towel rail. 

NION brushes (other than the 2Go) have a continuous running lifetime of at least 110 hours. Assuming you use your device every day for morning routine (3 minutes) and night care routine (3 minutes), that’s around 3 years of use. Each 2Go brush contains enough battery power for up to a month of cleansing.

We suggest using a gel or cream cleanser with your Nion brush. Cleansing with an exfoliating cleanser will be too harsh on your skin!

You may return any unopened and unused Products to the Company for a refund of the purchase price and any taxes (shipping and handling is non-refundable) subject to the following limitations. You must return the Product, along with the original purchase receipt, to the Company within 30 days of the date you purchased the Product. You are responsible for any shipping costs incurred in returning the Product to the Company. The Products must be returned to NION Returns, 14419 Greenwood Ave N A174 Seattle, WA  98133.  

Not at the moment, but we do have online stores set up in other countries. Check with us as we continue to grow. There are partner sites that do ship internationally such as
https://askderm.com/collections/nion-beauty
https://www.niche-beauty.com/en-de/brands/nion-beauty-759